Infrastructure and engineering prices.

What it costs

Prices are in euro. No VAT is added: we are not registered for it, so the figure shown is the whole figure. Until a legal representative is named in terms clause 15d, hosting on our infrastructure and any new VPN service are not offered to customers established in the Union. Deployment on hardware or a cloud account you hold remains available.

Setup, once

590 EUR

Engineering outside scope

110 EUR an hour

An assessment

from 3 days at 110 EUR an hour

Above 1000 users

the ladder stops and we quote

THE MACHINE

A server, by where it stands.

One price for the machine and everyone on it. A deployment for four people and a deployment for four hundred cost the same, because what we maintain is the server rather than the people.

The ladder stops at one machine. Several machines, several sites, or an estate large enough that one server is the wrong shape, is a conversation and not a row: write to us and it is priced from what you actually run.

WHAT SUPPORT BUYS

Two levels, row by row.

Support is not a discount on a better service, it is how quickly a request is answered and how many of them the month carries. Every row below is a promise about our answer.

Response times apply in working hours, Monday to Friday. Clause 7 of the terms governs availability.

WHY PER MACHINE

One price, whoever is on it.

A seat costs the same whether the person uses it every day or twice a year, and a server costs what a server costs. Drag along the chart to your own headcount. The per-person line is drawn at 6 euro a month, which is a common enough rate to recognise; put your own in its place and the crossing point moves, but the shape does not.

ADD IT UP

Your figure, worked out here.

It runs in your browser, sends nothing anywhere, and is an estimate rather than a quote. A quote comes from a person who has read what you run.

The setup figure is charged once; everything else is monthly and stops when you stop.

OVER THREE YEARS

What the setup figure actually is.

The slab along the floor is the one-time charge; everything above it is monthly. Drag to a month and read what has been paid by then and what that works out at. Three years is an illustration and not a term: the terms say either side may end it with a month of notice.

THE WORK

Assessment, engineering and advice.

Most engagements open with an assessment: we read the estate as it really is and write down what we found, what it would take, and what we would not do. It is useful whether or not you go on with us.

Scope comes before price. Work outside an agreed scope is quoted before it starts and invoiced when it is done, never the other way round.

Assessment, written up

from 3 days at 110 EUR an hour

Engineering outside the agreed scope

110 EUR an hour

Handover when you leave

at the same hourly rate; leaving itself is free

WHAT IS NOT ON THE BILL

Things other people charge for.

• Every user you add, however many that is
• The data processing agreement, which comes with the service
• Your data on the way out, and the deployment as it stands
• The open-source software itself, which is not ours to licence to you
• Being told when a price is about to change: at least 30 days, always

RENEWING AND STOPPING

What it costs to stop.

There is no minimum term, no annual commitment and no renewal date. The monthly figure is invoiced in advance and stops when you stop, which is why there is nothing on this page about a discount for paying for a year.

Notice to stop

One month, in writing, from either side. No reason is required and there is no exit fee. Clause 13

Stopping at once

Either side, where the other commits a material breach and has not fixed it within 14 days of being told. Clause 13

Invoices

Setup once, before the work begins. Maintenance monthly, in advance. Payable within 14 days. Clause 5

If a price changes

At least 30 days notice, and never for a month already invoiced. Clause 5

If the terms change

At least 30 days notice where it affects you materially, and you may end the contract before it takes effect. Clause 14

Cancelling as a consumer

Where you ordered as an individual rather than as an organisation, 14 days from the day the contract is made, and the refund within 14 days of your telling us, less the value of any work you asked us to begin inside the window. Clauses 4 and 5a

Your data afterwards

The deployment as it stands is handed over; what we hold as processor is deleted within 30 days. Handover is charged at the hourly rate, leaving is not. Clause 13

IF IT DOES NOT SUIT

What happens when it is not right.

A price is where somebody decides to start, so this is the other half of that decision: what you are owed if the work is not what was agreed, what it costs to walk away, and the case where the honest answer is that we are the wrong supplier and say so before you have paid anything.

If the answer is not to proceed

An assessment that ends in stay where you are is a finished piece of work, and the invoice is the same as one that ends in a build. That is the outcome we are paid for rather than the outcome we prefer, and it is why the assessment is priced small enough to commission before anyone is committed.

If the work is not what was agreed

Where you ordered as a consumer the Consumer Rights Act 2015 requires it to be carried out with reasonable care and skill and lets you require the work to be done again, or the price reduced; no contract can take that away and clause 5a says so. Where you ordered as an organisation, clause 12 limits our total liability in any twelve-month period to what you paid us in it, and nothing above that figure is promised.

If you want to leave

1 month's notice, either way, and the act of leaving costs nothing. You get the deployment as it stands — database, file store and configuration — rather than a farewell export, and access is withdrawn on request. Handover work is charged at 110 EUR an hour; leaving is not. Clause 13, and the leaving page in full.

If we would be the wrong supplier

Where a mainstream hosted product already does the job, nobody on your side will own the result, or the deciding factor is the lowest price this quarter, we would decline the work. We would rather lose it than find out in month three.

If something is broken

An outage is counted and never charged, on either support level. There is no availability promise behind that and clause 7 says so: what is promised is how quickly we answer, not that nothing will fail.

Every line above is in the terms of service, the data processing agreement or the leaving page, all three published in full before anyone is asked to sign anything. Where one of them changes it changes there first and here second, and the date it took effect is printed on the document.